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As Carmex sells products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made outside of https://www.carmexbenelux.eu/Should you wish to return any Carmex product, please contact your place of purchase for a refund or exchange, according to the retailer’s return policy. We advise that you always keep your receipt and check retailer’s conditions for returns.If for some reason you do not wish to keep a product ordered on carmexitalia.it, you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition. No refund will be made for products that have been used. If you receive a defective or incorrect product, please return item to us within 14 days, and we will reimburse you for the purchase costs including the return carriage.